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; }; The product catalog gives BoundBot structured product data it can use in conversations, recommendations, sales workflows, and order operations. ## Add products manually This is the best option when you only manage a small catalog or need to clean up a few high-value items. Go to Knowledge → Products. Click **Add product** (or equivalent) and fill in the fields you need. See the table below for each property’s purpose. Save the product. It is available to the bot immediately for recommendations and answers. ### Product properties | Field | Purpose | | --------------- | ---------------------------------------------------------------------------------------- | | **Name** | Display name the bot uses when recommending or describing the product. | | **Description** | Full product description for answers and search; keep it concise and scannable. | | **SKU** | Unique identifier for the product; useful for orders, inventory, and disambiguation. | | **Price** | Unit price; use with **Currency** for correct display. | | **Currency** | Currency code (e.g. USD, EUR) so the bot formats prices correctly. | | **Stock** | Optional quantity on hand; helps the bot answer availability and out-of-stock questions. | | **Category** | Grouping for filtering and “products like this” style answers. | | **Website URL** | Link to the product page so the bot can direct users to buy or learn more. | | **Image URL** | Product image URL for rich responses and widget display. | | **Tags** | Extra keywords or labels to improve search and recommendation matching. | Fill **Name**, **Price**, and **Description** at minimum. Add **SKU** and **Website URL** when you use the catalog with Actions or Workflows for orders or lead capture. ## Use variations If a product comes in multiple combinations, enable **Has variations** and define up to three option groups such as: * Color * Size * Material BoundBot generates the variant matrix for you. You can then manage default variant, SKU, price, stock, and image URL per variant. The **variant matrix** lets you track inventory and pricing per combination (e.g. “Blue / Large” vs “Red / Small”). Use it when you need the bot to answer with specific variant availability or to pass the correct SKU into Actions or Workflows for order or lead capture. ## Import products in bulk Open the import flow when you want to load many products at once. BoundBot supports: * **CSV import** with strict headers * **CSV import with AI mapping** when your columns do not match BoundBot fields cleanly * Google Sheets import after you connect Google in team integrations Go to Knowledge → Products. Click **Import** (or **Bulk import**) and choose CSV upload or Google Sheets. Match your file’s columns to catalog fields, or use AI mapping and add a hint (see below). Review the preview, then run the import. New and updated products appear in the catalog once processing completes. ## AI mapping The AI mapping flow is useful when: * each row is a variant rather than a product * your header names are custom * you need help grouping rows into options and variants You can add a **mapping hint** in the import flow so BoundBot interprets your file correctly. Examples you can copy and adapt: **Example 1 – Variants per row, group by product** ``` Each row is a variant. Group by Product ID. Color and Size are option names. Map "Unit Price" to Price and "Item SKU" to SKU. ``` **Example 2 – Custom column names** ``` Column "Product Name" is Name. "Retail Price" is Price. "In Stock (Y/N)" means Stock: Y = 1, N = 0. "Category Name" is Category. ``` **Example 3 – Multi-option products** ``` One product per row. "Option 1" and "Option 2" are variation options. Combine them into a single product with two option groups. SKU column is unique per row. ``` Be specific about which columns map to which catalog fields and how rows relate to products vs variants. Short hints often work better than long paragraphs. ## Plan limits Product catalog access is plan-based: * **Free:** no product catalog * **Starter:** up to 100 products * **Pro:** up to 5,000 products with CSV import * **Business:** unlimited If your plan does not include products or you have reached the limit, the dashboard shows an **Unlock products** (or upgrade) prompt when you open the catalog or try to add products. Product count is enforced per team. If you hit the limit, you must upgrade or remove products before adding more. Deleting products frees space immediately. ### Advanced: Actions and Workflows For guided shopping, lead capture, and order handling, pair the catalog with **advanced features**: * **[Actions](/automation/actions)** (open in app) — trigger steps (e.g. “Add to cart”, “Capture lead”) from conversation or bot logic. * **[Workflows](/automation/workflows)** (open in app) — multi-step automation that can use product data, collect details, and route to CRM or order systems. View captured leads and orders in the app when you use these features with your catalog. ## Related pages Advanced: trigger steps from conversations and use product data for lead or order capture. Advanced: multi-step automation with product data and external systems. Connect a spreadsheet-driven import flow for catalogs maintained by non-technical teammates. Keep structured product data separate from crawled marketing or help-center pages. Use the catalog alongside order-aware support and sales follow-up. Review product count and import availability by tier.