> ## Documentation Index
> Fetch the complete documentation index at: https://boundbot.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Help & Support

> Find answers about BoundBot AI agents, integration, pricing, and security. Get support from the BoundBot team.

## Help & Support

BoundBot is an AI-driven chatbot solution for businesses. Find answers below or [contact our support team](mailto:support@boundbot.com) for personalized help.

***

## Getting started

<AccordionGroup>
  <Accordion title="How do I integrate BoundBot on my website?" icon="code">
    Use the <a href="https://www.boundbot.com/dashboard/channels/webchat" target="_blank" rel="noopener noreferrer">WebChat</a> channel and follow the <a href="/developers/embed-webchat">Embed WebChat</a> guide for iframe or script install. You can also use the <a href="/developers/wordpress-plugin">WordPress plugin</a> or build a <a href="/developers/my-extension">browser extension</a>. All options are documented at <a href="https://www.boundbot.com">boundbot.com</a>.
  </Accordion>

  <Accordion title="What do I need for initial setup?" icon="rocket">
    Create a team in the <a href="https://www.boundbot.com/dashboard" target="_blank" rel="noopener noreferrer">dashboard</a>, add a bot, connect a channel (e.g. WebChat), and add knowledge (FAQs, files, or website sources). The <a href="/quickstart">Quickstart</a> and <a href="/guides/authentication-and-onboarding">Authentication and onboarding</a> guides walk you through it.
  </Accordion>

  <Accordion title="Do I need coding skills to use BoundBot?" icon="settings">
    No. You can create bots, manage knowledge, and connect channels through the dashboard. Developers can use <a href="/developers/embed-webchat">embed options</a> and <a href="/developers/integrations">integrations</a> for custom setups.
  </Accordion>
</AccordionGroup>

***

## Capabilities

<AccordionGroup>
  <Accordion title="What languages does BoundBot support?" icon="globe">
    BoundBot can respond in many languages based on your knowledge and bot configuration. Train your agent with content in the languages you need and set the right tone in bot settings.
  </Accordion>

  <Accordion title="What data sources can I use to train my agent?" icon="book-open-text">
    You can use <a href="/guides/knowledge-base">Knowledge base</a> FAQs, <a href="/guides/files">uploaded files</a> (PDF, TXT, CSV, MD, DOCX), <a href="/guides/websites">website sources</a>, <a href="/guides/products">products</a>, and <a href="/developers/google-sheets">Google Sheets</a>. For live data and tools, connect <a href="/guides/connected-mcps">MCP</a> servers via <a href="https://www.boundbot.com/dashboard/settings/integrations" target="_blank" rel="noopener noreferrer">Integrations</a>.
  </Accordion>

  <Accordion title="Which channels can I connect?" icon="messages-square">
    BoundBot supports <a href="/channels/webchat">WebChat</a>, <a href="/channels/whatsapp">WhatsApp</a>, <a href="/channels/messenger">Messenger</a>, <a href="/channels/telegram">Telegram</a>, and <a href="/channels/slack-discord">Slack and Discord</a>. Availability depends on your plan; see <a href="/reference/plans-and-limits">Plans and limits</a>.
  </Accordion>
</AccordionGroup>

***

## Pricing

<AccordionGroup>
  <Accordion title="How do credits work?" icon="credit-card">
    Each plan includes a monthly credit allocation used for AI replies and certain features. View usage in <a href="https://www.boundbot.com/dashboard/personal-settings/billing" target="_blank" rel="noopener noreferrer">Billing</a>. Details are in <a href="/account/billing-and-usage">Billing and usage</a> and <a href="/reference/plans-and-limits">Plans and limits</a>.
  </Accordion>

  <Accordion title="Can I upgrade or change my plan?" icon="trending-up">
    Yes. Use <a href="https://www.boundbot.com/dashboard/personal-settings/upgrade" target="_blank" rel="noopener noreferrer">Upgrade</a> in the dashboard or see <a href="/account/upgrading-your-plan">Upgrading your plan</a>. Changes apply to the current team; billing is team-scoped.
  </Accordion>
</AccordionGroup>

***

## Security

<AccordionGroup>
  <Accordion title="How is my data protected?" icon="shield-check">
    Data is stored and processed using industry-standard security practices. Access is team-scoped and role-based. For details on roles and team isolation, see <a href="/guides/team-settings">Team settings</a>.
  </Accordion>

  <Accordion title="Is data encrypted?" icon="lock">
    BoundBot uses encryption in transit and at rest for your data and connections. Treat bot knowledge and integrations as production assets and limit access to authorized team members only.
  </Accordion>
</AccordionGroup>

***

## Contact support

<Card title="Contact Support" icon="mail" href="mailto:support@boundbot.com">
  Email **[support@boundbot.com](mailto:support@boundbot.com)** for account, billing, or technical help. Include your team name and a short description of the issue for a faster response.
</Card>

***

## More from BoundBot

* **Website:** <a href="https://www.boundbot.com" target="_blank" rel="noopener noreferrer">boundbot.com</a>

* **Facebook:** <a href="https://www.facebook.com/boundbotcom" target="_blank" rel="noopener noreferrer">BoundBot on Facebook</a>

* **X (Twitter):** <a href="https://x.com/boundbotcom" target="_blank" rel="noopener noreferrer">@boundbotcom</a>

* **LinkedIn:** <a href="https://www.linkedin.com/company/boundbot/" target="_blank" rel="noopener noreferrer">BoundBot on LinkedIn</a>