These limits reflect the current tier configuration in the app. View your plan and usage in Billing or Upgrade.
Plan overview
| Plan | Public price | Monthly credits | Approx. AI replies included | Internal tier key |
|---|
| Free | $0 / month | 750 | ~75 | FREE |
| Starter | $15 / month | 7,500 | ~750 | STARTER |
| Pro | $100 / month | 60,000 | ~6,000 | PRO |
| Business | $699 / month | 225,000 | ~22,500 | ENTERPRISE |
10 credits per reply with Pro Mode off and do not account for website crawl usage.
Bots and channels
| Feature | Free | Starter | Pro | Business |
|---|
| Bots | 1 | 3 | 10 | Unlimited |
| Channels | 1 | 5 | 20 | Unlimited |
| WebChat | Yes | Yes | Yes | Yes |
| WhatsApp | No | Yes | Yes | Yes |
| Messenger | No | Yes | Yes | Yes |
| Telegram | No | Yes | Yes | Yes |
| Instagram | No | Yes | Yes | Yes |
| Slack | No | No | Yes | Yes |
| Discord | No | No | Yes | Yes |
| Team members | 1 | 3 | 10 | Unlimited |
| Member invites | No | Yes | Yes | Yes |
| Roles (Owner, Member) | No | Yes | Yes | Yes |
| Multiple workspaces | No | No | Yes | Yes |
Knowledge, files, and website crawler
| Feature | Free | Starter | Pro | Business |
|---|
| Knowledge storage budget | 500 KB | 15 MB | 25 MB | 50 MB |
| Max uploaded file size | 2 MB | 10 MB | 50 MB | 200 MB |
| File uploads (PDF, TXT, CSV, MD, DOCX) | No | Yes | Yes | Yes |
| Image and visual search | No | No | Yes | Yes |
| Website sources | 2 | 5 | 20 | Unlimited |
| Total crawlable links | 10,000 | 50,000 | 200,000 | Unlimited |
| Credits per crawled page | 2 | 2 | 1 | 1 |
| MCP integrations | No | No | Yes | Yes |
Products, AI, and automation
| Feature | Free | Starter | Pro | Business |
|---|
| Products | 0 | 100 | 5,000 | Unlimited |
| CSV import | No | No | Yes | Yes |
| Keyword rules | 5 | 20 | 200 | Unlimited |
| Match types | Contains only | Contains, Exact, Regex | Contains, Exact, Regex | Contains, Exact, Regex |
Pro Mode (30 credits per AI reply) | No | No | Yes | Yes |
| Conversation summaries | No | Yes | Yes | Yes |
Pro Mode uses a higher-accuracy model and increases AI reply cost from 10 credits to 30 credits for the bot that has it enabled.
Inbox, analytics, and team
| Feature | Free | Starter | Pro | Business |
|---|
| Conversation history | 30 days | 90 days | 365 days | Unlimited |
| Lead capture | No | Yes | Yes | Yes |
| Lead tags | No | No | Yes | Yes |
| Needs attention view | No | Yes | Yes | Yes |
| Analytics retention | 7 days | 30 days | 90 days | Unlimited |
| Custom date ranges | No | No | Yes | Yes |
| Export reports | No | No | No | Yes |
WebChat controls
| Feature | Free | Starter | Pro | Business |
|---|
| Remove Powered by BoundBot branding | No | Yes | Yes | Yes |
| Custom domain allowlist | No | Yes | Yes | Yes |
| Key rotation | No | Yes | Yes | Yes |
| Iframe embed mode | No | Yes | Yes | Yes |
Support by plan
| Plan | Support level |
|---|
| Free | Community |
| Starter | Email |
| Pro | Priority email |
| Business | Dedicated account manager and SLA |
The Business plan is stored internally as ENTERPRISE, but the user-facing label in the app is Business.
Related pages
Billing and usage
Review the live subscription, credits, and billing history for your current team.
Upgrading your plan
Start checkout when you are ready to move to a higher tier.
Channels overview
See how channel availability changes across plans.
Connected MCPs
Review one of the major Pro-and-above feature gates in more depth.
